There are some crucial steps managers can take to tackle workplace conflict resolution in Australia. Every time a group of people are put together, there’s a possibility that some magnitude of conflict will arise. Occasionally this is relatively easy to handle, yet on various other situations it can get out of control very quickly and create a hostile work environment for all.
Perhaps one of the biggest errors leaders and managers create is to avoid managing the situation. They expect that the employees will take care of it themselves and simply look the other way. This is certainly always a mistake. Often the problems seem to have died down, but typically they are simmering slightly below the surface waiting for another chance to boil over.
It is crucial to handle any crisis as soon as it becomes evident. The initial step is to meet with both sides at the same time. Some people make the bad decision of meeting with the conflicting parties one after the other. This often prompts even more bitterness. By sitting down jointly no one feels they have been slighted or under attack.
Granting all the involved the chance to talk about their worries is the best way to an agreeable solution. Everyone should get a few minutes of time to sum up the situation as they understand it. They can then provide some ideas about how best to take care of it. This provides every person the opportunity to feel heard and provide a helpful approach to getting things back in balance.
It is essential to stress that people are not obliged to like one another or have the same view points. But they will have to treat one another with respect and courtesy. Delicate discrepancies of point of view cannot become hostile quarrels. By clearly explaining this everybody is clear regarding the expectations.
The boss or manager mustn’t take sides. Instead they should establish high expectations from all the staff. They have to additionally explain that they foresee the quarrels to stop and the hostile activity to finish. Only mature person behaviour will be accepted in the office. Letting the employees know that their arguments cannot be expressed in the workplace is an elementary requirement.